Leading IT with Purpose: Letters on Using ITIL to Build Teams, Trust, and Tech That Works
Leading IT with Purpose isn't another technical manual-it's a leadership guide disguised as a heartfelt conversation. Written as a series of personal letters, this book bridges ITIL principles with the real challenges leaders face every day in building alignment, earning trust, and delivering results that matter. With clarity, warmth, and lived experience, Tony Robinson takes readers through the mindset and momentum needed to lead digital transformation in any organization.
Each letter delivers a practical insight-grounded in ITIL but applied far beyond it-followed by reflection questions and tools for action. Whether you're a CIO, IT manager, or team lead, this book will help you move from process-focused to people-first, from reactive to strategic, and from overwhelmed to aligned.
More than a playbook, this is a guide for leading with clarity, communicating with integrity, and building tech that works for the people who use it.
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