Measuring the Impact of Your Web Site

Not only does this book expose the key metrics, but it also provides a methodology for gathering and analyzing the metrics. Chapter 1, Planning and Measurement Essentials, is uniformly excellent and lays the groundwork for what follows. I also liked Chapter 3, Measurement strategies and Sources, because the information has much wider application than web site analysis. The overall methodology steps you through gathering raw measures, consolidating them, developing assumptions and approximations, then performing impact measurements. This book will not only give you insights into the business and what is important, but will also give you a methodology that can be employed for technical analysis within the IT domain. For example, these business techniques are also the basis for measuring IT effectiveness, service level attainment and other performance areas. Of course the metrics for IT are going to be different than the business metrics given in the book.If you're in marketing or competitive intelligence you'll find this book to be an asset for the ideas and methods. I personally learned many subtle facts and techniques about measurement and highly recommend this book to anyone who is tasked with impact analysis, regardless of whether it is for web site effectiveness or other technical or business areas.

I spent two very pleasant evenings and a reasonable morning reading this 300 page book. As a consultant who is about to do just that: measure the impact of an intranet web site for a large international company I was of course very interested (and critical) of what the authors have to say. The book breaks down into three parts: Part I: Measurement Strategy and Planning Part II: Measurements and Consolidation Part III: Analysis and Action I found part I to be a very useful overview and framework for developing a measurement strategy. In particular, the many sets of questions that the authors list are a great help in exposing elements of a strategy. Parts II and III were (for me at least) less informative in that they were more based on common sense and many of the statements made there were all too easy too derive from part I. This is not as bad as it seems however for Part I covers almost half of the book and this part alone provides more than enough value to cover the cost of the book. In any case they were interesting enough that I read through the entire book (which says a lot). While the book is a good start it is by no means the be all and end all (and considering the rapid flux of the field I don't think the authors ever had this pretention). In particular, my interest lies in the impact of intranets and this issue is covered almost as an afterthought in the very last chapter which is a pity considering that probably over 80% of all web development currently takes place on intranets. An indepth discussion on impact measures related to knowledge management and sharing, workgroup collaboration and culture transformation would all be highly useful additions in a possible second edition. From the costing point of view, cost lowering metrics of websites such as self-maintainance and self-regulation as well as extensive support for self-publication (i.e. without intervention of "traditonal" webmasters might be a useful addition. Nevertheless currently this book is a must read for anyone in the field involved with website justification.